Answered By: Kathleen Cobcroft
Last Updated: 15 Aug 2018     Views: 27

Try the following:

  • Clear your browser cache (delete stored page information). If you are using Chrome you can do this by pressing ctrl and F5 at the same time. There is instructions on how to clear the cache for a range of browsers here: https://www.refreshyourcache.com/en/home/
  • Try a different browser
  • Try accessing Library Search in a different way. e.g. by first going through the Library website.
    (Saving and trying to load the URL at the top of the screen rather than the permalink (chain symbol) for a particular resource can cause the page to get stuck.)

If problems continue, please email the ITM Service Desk: https://www.canberra.edu.au/about-uc/itm-notifications/service-desk

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